Quick Summary
Error code LW-32117-0 indicates that the PlayStation Network (PSN) is temporarily unavailable or experiencing connectivity issues. This prevents your PlayStation console from connecting to the PSN servers, impacting online gameplay, accessing the PlayStation Store, and other network features.
Common Causes
- PlayStation Network Outage: The most common cause is a widespread outage or maintenance on the PlayStation Network servers. This can be due to planned maintenance or unexpected server issues.
- Internet Connection Problems: Issues with your home internet connection, such as slow speeds, intermittent connectivity, or firewall settings, can prevent your console from connecting to PSN.
- Incorrect Date and Time Settings: If your PlayStation console's date and time settings are incorrect, it can cause authentication issues when connecting to PSN.
- Router Issues: Your router might be experiencing temporary issues, or its settings might be interfering with the connection to PlayStation Network.
Step-by-Step Fixes
Method 1: Check PlayStation Network Service Status
Step 1: Visit the official PlayStation Network Service Status page (status.playstation.com). This page provides real-time information about the status of PSN services.
Step 2: If the status indicates any outages or maintenance, wait until the issue is resolved before attempting to connect again. There is nothing you can do on your end but wait.
Method 2: Restart Your PlayStation Console
Step 1: Completely power down your PlayStation console.
Step 2: Wait for at least 10 seconds.
Step 3: Power your console back on and try connecting to PSN again.
Method 3: Restart Your Modem and Router
Step 1: Unplug your modem and router from the power outlet.
Step 2: Wait for at least 30 seconds.
Step 3: Plug your modem back in and wait for it to fully power on.
Step 4: Plug your router back in and wait for it to fully power on.
Step 5: Once your network is re-established, try connecting to PSN again.
Method 4: Check Your Internet Connection
Step 1: On your PlayStation console, go to Settings > Network > Test Internet Connection.
Step 2: Follow the on-screen instructions to run the test.
Step 3: If the test fails, review your network configuration, ensure that your console is connected to the internet, and that your internet connection is stable. Consider contacting your ISP if you have internet connectivity issues.
Method 5: Check Date and Time Settings
Step 1: On your PlayStation console, go to Settings > Date and Time.
Step 2: Choose "Set Automatically" if it is not already selected. If you prefer setting it manually, ensure that the date and time are correct.
Method 6: Update PlayStation System Software
Step 1: On your PlayStation console, go to Settings > System Software Update.
Step 2: If an update is available, follow the on-screen instructions to download and install it.
Step 3: Restart your console after the update is complete.
Method 7: Check Firewall Settings
Step 1: Access your router's settings through a web browser. (Consult your router's manual for instructions.)
Step 2: Ensure that the necessary ports for PlayStation Network are open. These ports include: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152–65535.
Step 3: Consult your router's manual for specific instructions on opening ports.