Quick Summary
Error WV-33898-1 on PlayStation typically indicates a problem with the PlayStation Network (PSN) service availability or a network connection issue preventing your console from accessing it. This means you might not be able to sign in, access online features of games, or use other network services.
Common Causes
- PSN Service Outage: The PlayStation Network servers might be experiencing a temporary outage due to maintenance or unexpected issues. This is usually a widespread problem affecting many users and is not specific to your console or network.
- Network Connection Problems: There might be an issue with your internet connection, such as a weak Wi-Fi signal, problems with your router, or issues with your Internet Service Provider (ISP). These issues can prevent your PlayStation from connecting to the PSN.
- Incorrect DNS Settings: Incorrect or outdated DNS settings on your PlayStation console can sometimes interfere with its ability to connect to the PSN servers.
- Firewall or Router Restrictions: Your firewall settings or router configuration might be blocking the connection to the PlayStation Network.
Step-by-Step Fixes
Method 1: Check PSN Service Status
Step 1: Visit the official PlayStation Network Service Status page (status.playstation.com) using a computer or mobile device.
Step 2: Look for any reported outages or maintenance being performed on the PSN. If there is an outage, the only thing you can do is wait until Sony resolves the issue.
Method 2: Restart Your PlayStation Console
Step 1: Completely power down your PlayStation console. Do not just put it into rest mode.
Step 2: Wait for about 30 seconds.
Step 3: Power on your PlayStation console and try connecting to the PSN again.
Method 3: Restart Your Network Devices
Step 1: Power off your modem and router completely.
Step 2: Wait for about 30 seconds.
Step 3: Power on your modem and wait for it to establish a connection.
Step 4: Power on your router and wait for it to establish a connection.
Step 5: Try connecting to the PSN again on your PlayStation console.
Method 4: Test Your Internet Connection
Step 1: On your PlayStation console, go to Settings > Network > Test Internet Connection.
Step 2: Follow the on-screen instructions to test your internet connection.
Step 3: Examine the results. If the connection fails or you see error messages related to DNS or IP address issues, proceed to the next troubleshooting steps.
Method 5: Configure DNS Settings
Step 1: On your PlayStation console, go to Settings > Network > Set Up Internet Connection.
Step 2: Choose your network type (Wi-Fi or LAN cable).
Step 3: Select 'Custom' for the setup method.
Step 4: Use the following DNS settings:
- Primary DNS: 8.8.8.8
- Secondary DNS: 8.8.4.4
Step 5: Complete the setup. These are Google's Public DNS servers.
Step 6: Test your internet connection again.
Method 6: Check Firewall and Router Settings
Step 1: Access your router's configuration page (usually by typing its IP address into a web browser).
Step 2: Check your firewall settings. Make sure that the ports required by PlayStation Network are open. These ports often include: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479. Refer to your router's documentation for instructions on how to open ports.
Step 3: Consider enabling UPnP (Universal Plug and Play) on your router if it's disabled. This can simplify network configurations.
Step 4: Save any changes and restart your router.
Method 7: Contact Your Internet Service Provider (ISP)
Step 1: If you've tried all the above steps and you're still experiencing the error, contact your ISP to inquire about any known issues with their service or your internet connection.
Step 2: Ask them to check for any problems affecting your connection and if they can assist with your network configuration.