Quick Summary
Error code E-8210604A on PlayStation typically indicates an issue with the payment information or method associated with your account. This can occur when attempting to make a purchase on the PlayStation Store or when renewing a PlayStation Plus subscription.
Common Causes
- Incorrect Payment Information: The credit card or payment information on file is incorrect, outdated, or has expired. This includes factors like wrong card number, incorrect expiration date, or an outdated billing address.
- Payment Method Restrictions: The payment method you are trying to use may not be accepted in your region or is not supported by the PlayStation Network. Some payment methods might have limitations regarding online transactions.
- Insufficient Funds: The payment method (e.g. credit card, bank account) does not have sufficient funds to complete the transaction. This can be due to a low balance or exceeding your credit limit.
- PSN Service Issues: There may be temporary issues or maintenance occurring on the PlayStation Network payment servers. These issues are usually resolved quickly.
- Bank or Payment Provider Restrictions: Your bank or payment service provider may be blocking the transaction due to security concerns, unusual activity, or internal policies. They might require you to authorize the transaction.
Step-by-Step Fixes
Method 1: Verify Payment Information
Step 1: Sign in to your PlayStation Network account through your PlayStation console or the PlayStation website.
Step 2: Go to 'Payment Management' or 'Billing Information' in your account settings.
Step 3: Carefully review all the details of your stored payment method (credit card number, expiration date, CVV, billing address). Ensure everything is accurate and up-to-date. Pay close attention to the expiration date.
Step 4: If any information is incorrect, update it with the correct details.
Step 5: If the information is correct but the error persists, try removing the payment method and re-adding it.
Method 2: Try a Different Payment Method
Step 1: If possible, try using a different credit card or payment method.
Step 2: Consider using a PlayStation Store gift card or wallet funds as an alternative payment option.
Step 3: You can purchase PlayStation Store gift cards from various retailers or online stores.
Step 4: Redeem the gift card code in your PlayStation Network account to add funds to your wallet.
Step 5: Use the wallet funds to complete your purchase.
Method 3: Contact Your Bank or Payment Provider
Step 1: Contact your bank or credit card company to ensure there are no blocks or restrictions on your card for online or international transactions.
Step 2: Ask them to authorize the transaction if they are blocking it.
Step 3: Inquire if there are any issues with your account that might be preventing the transaction from going through.
Step 4: Confirm that there are sufficient funds available in your account.
Method 4: Check PlayStation Network Service Status
Step 1: Visit the official PlayStation Network Service Status page (usually found on the PlayStation website) to check for any known issues or maintenance activities.
Step 2: If there are server issues, wait for them to be resolved and try again later.
Method 5: Restore Licenses
Step 1: On your PlayStation console, go to Settings > Account Management > Restore Licenses.
Step 2: Select 'Restore' and wait for the process to complete.
Step 3: Restart your console and try the purchase again.