Quick Summary
Error code 80710A06 on PlayStation typically indicates a problem with the PlayStation Network (PSN) being unavailable or your PlayStation's inability to connect to it. This can stem from server-side issues, network configuration problems on your end, or temporary outages affecting PSN authentication.
Common Causes
- PlayStation Network (PSN) Outage: The most common cause is scheduled maintenance or an unexpected outage of the PlayStation Network. Sony's servers might be temporarily unavailable for logins.
- Incorrect Date and Time Settings: If the date and time settings on your PlayStation are incorrect, it can prevent successful authentication with the PlayStation Network servers.
- Firewall or Router Issues: Your firewall or router settings may be blocking the PlayStation's access to the necessary PSN servers and ports. Also, conflicting network configurations may be a problem.
- Internet Service Provider (ISP) Issues: While less common, your ISP could be experiencing problems affecting your connection to the PlayStation Network.
Step-by-Step Fixes
Method 1: Check PlayStation Network Status
Step 1: Visit the official PlayStation Network Service Status page using a computer or mobile device. The link is usually found on the PlayStation website or PlayStation support Twitter account.
Step 2: Look for any reported outages or maintenance affecting login functionality. If there is an outage, the best course of action is to wait until the issue is resolved by Sony.
Method 2: Verify Date and Time Settings
Step 1: On your PlayStation, go to Settings.
Step 2: Select Date and Time.
Step 3: Choose Set Automatically using Internet or Set Manually and enter the correct information. Setting it automatically is generally preferred.
Step 4: Restart your PlayStation after making the changes.
Method 3: Restart Your Router and Modem
Step 1: Unplug your router and modem from the power outlet.
Step 2: Wait 30 seconds.
Step 3: Plug your modem back into the power outlet and wait for it to fully initialize.
Step 4: Plug your router back into the power outlet and wait for it to fully initialize.
Step 5: Try connecting to the PlayStation Network again after your network devices are back online.
Method 4: Check Firewall/Router Settings and Ports
Step 1: Consult your router's manual or online documentation to access its configuration page (usually through a web browser using your router's IP address).
Step 2: Ensure that the following ports are open for PlayStation Network: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479.
Step 3: Disable any strict firewall rules that might be blocking the connection.
Step 4: If your router has UPnP (Universal Plug and Play) enabled, make sure it is turned on. This allows your PlayStation to automatically configure port forwarding.
Step 5: Save the changes and restart your router.
Method 5: Test your Internet Connection
Step 1: On your PlayStation, go to Settings.
Step 2: Select Network.
Step 3: Select Test Internet Connection.
Step 4: Review the results. If the test fails at any point, it will provide more information about the connection problem that is causing the error.