Quick Summary
Error code E-8210604D on PlayStation typically indicates an issue with the credit card or payment information linked to your account. This can prevent you from making purchases on the PlayStation Store or renewing PlayStation Plus subscriptions.
Common Causes
- Incorrect Credit Card Information: The credit card number, expiration date, CVV code, or billing address entered is incorrect or outdated. Even small discrepancies can cause the transaction to fail.
- Credit Card is Expired: The credit card being used has passed its expiration date and is no longer valid for transactions.
- Insufficient Funds: The credit card account doesn't have sufficient funds available to complete the purchase.
- Address Mismatch: The billing address associated with the credit card does not precisely match the address registered with PlayStation Network.
- Card Restrictions or Blocks: Your bank may have placed a restriction or block on the card for online or international transactions, or specifically transactions with Sony or PlayStation Network. This can happen if the bank detects unusual activity.
- PlayStation Network Restrictions: PlayStation Network may have temporarily restricted your account due to previous billing issues or suspected fraudulent activity.
Step-by-Step Fixes
Method 1: Verify and Update Credit Card Information
Step 1: Sign in to PlayStation Network through your PlayStation console or the PlayStation website.
Step 2: Go to Account Management, then select Payment Management.
Step 3: Verify that your credit card number, expiration date, CVV code, and billing address are entered correctly. Double-check each digit and character.
Step 4: If any information is incorrect, correct it and save the changes.
Step 5: Try making the purchase again.
Method 2: Remove and Re-add Credit Card
Step 1: Sign in to PlayStation Network through your PlayStation console or the PlayStation website.
Step 2: Go to Account Management, then select Payment Management.
Step 3: Remove the existing credit card.
Step 4: Re-add the credit card, carefully entering all the information correctly.
Step 5: Try making the purchase again.
Method 3: Use a PlayStation Store Gift Card or Wallet Funds
Step 1: Purchase a PlayStation Store gift card from a retailer or online.
Step 2: Redeem the gift card code on your PlayStation account to add funds to your wallet.
Step 3: Use the wallet funds to make your purchase.
Method 4: Contact Your Bank or Credit Card Company
Step 1: Contact your bank or credit card company to inquire about any potential restrictions or blocks on your card.
Step 2: Ask them to authorize transactions with Sony or PlayStation Network.
Step 3: Also, verify that the billing address they have on file for your card matches the address registered with PlayStation Network.
Method 5: Contact PlayStation Support
Step 1: If you have tried all the above steps and are still experiencing issues, contact PlayStation Support for further assistance.
Step 2: Provide them with the error code E-8210604D and a detailed explanation of the steps you have already taken.