Quick Summary
Error NP-34957-8 on PlayStation typically indicates that the PlayStation Network (PSN) is currently undergoing maintenance or experiencing a service outage. This prevents users from accessing online features, games, and the PlayStation Store.
Common Causes
- PSN Maintenance: The PlayStation Network servers are temporarily offline for scheduled maintenance. Sony regularly performs maintenance to improve the service's stability and performance.
- PSN Service Outage: An unexpected issue or problem may be affecting the PSN servers, causing a temporary service outage. This can be due to technical difficulties, high traffic volume, or other unforeseen circumstances.
- Local network issues: Although less likely to be the primary cause of an NP-34957-8 error, problems with your home network can interfere with connecting to PSN, especially during periods where PSN is already under stress.
Step-by-Step Fixes
Method 1: Check the PSN Status Page
Step 1: Visit the official PlayStation Network Service Status page using a web browser on your computer or mobile device. You can find this page at status.playstation.com.
Step 2: Review the current status of each PSN service (Account Management, Gaming and Social, PlayStation Now, PlayStation Vue,PlayStation Store). Look for any services marked as having issues or undergoing maintenance.
Step 3: If any services are experiencing issues, wait until Sony resolves the problems and the services are back online. Retest to see if the issue is resolved.
Method 2: Restart Your PlayStation Console
Step 1: Completely turn off your PlayStation console. Do not put it in rest mode. Power it completely down.
Step 2: Wait for at least 5 minutes to allow the console to fully shut down.
Step 3: Turn your PlayStation console back on and try to access the PlayStation Network again.
Method 3: Restart Your Network Devices
Step 1: Power off your modem and router. Unplug them from the power outlet.
Step 2: Wait for 1-2 Minutes
Step 3: Plug your modem back into the power outlet and wait for it to fully initialize and connect to the internet.
Step 4: Plug your router back into the power outlet and wait for it to fully initialize.
Step 5: Once both devices are online, test your PlayStation Network connection again.
Method 4: Wait and Try Again Later
Step 1: If the PSN status page indicates maintenance or an outage, the best course of action is usually to wait.
Step 2: Try accessing the PlayStation Network again later, after a few hours or the next day. The issue may be resolved by then.