Quick Summary
The error code NW-31205-1 indicates that your PlayStation is unable to connect to the network due to a potential issue with the Wi-Fi connection or network settings. This can prevent you from accessing online services, games, and other network features.
Common Causes
- Incorrect Wi-Fi Password: You may have entered the wrong password for your Wi-Fi network, preventing the PlayStation from authenticating and connecting.
- Weak Wi-Fi Signal: The Wi-Fi signal strength might be too weak at the location of your PlayStation, leading to intermittent or failed connections.
- Network Congestion: Too many devices using the same Wi-Fi network simultaneously can cause congestion, reducing bandwidth available for your PlayStation.
- Router Issues: There may be a temporary problem with your router, such as requiring a reboot or an update to the firmware.
- PlayStation Network Issues: Although less likely, there may be a temporary outage or maintenance on the PlayStation Network (PSN) side that prevents connection.
- Incorrect DNS Settings.: Your PlayStation is using configured DNS settings that are no longer functioning, preventing connection to the internet.
Step-by-Step Fixes
Method 1: Verify Wi-Fi Password
Step 1: On your PlayStation, go to Settings > Network > Set Up Internet Connection.
Step 2: Select 'Use Wi-Fi'.
Step 3: Choose your Wi-Fi network from the list.
Step 4: Carefully re-enter your Wi-Fi password, ensuring that you type it correctly (case-sensitive).
Method 2: Check Wi-Fi Signal Strength
Step 1: Move your PlayStation closer to your Wi-Fi router to improve the signal strength. Reduce any obstructions, like walls, in the path.
Step 2: You can check the Wi-Fi signal strength in the PlayStation network settings.
Step 3: If the signal strength is consistently low, consider relocating your router or using a Wi-Fi range extender.
Method 3: Restart Your Router
Step 1: Turn off your PlayStation completely.
Step 2: Unplug your Wi-Fi router from the power outlet.
Step 3: Wait for about 30 seconds.
Step 4: Plug your router back in and wait for it to fully restart (all lights should be normal).
Step 5: Turn on your PlayStation and try connecting to the network again.
Method 4: Restart Your PlayStation
Step 1: Fully turn off your PlayStation by holding down the PlayStation button on your controller and selecting 'Turn Off PlayStation'.
Step 2: Wait a few minutes.
Step 3: Turn your PlayStation back on and attempt to connect to the network.
Method 5: Check PlayStation Network Status
Step 1: Visit the official PlayStation Network service status page ([https://status.playstation.com/](https://status.playstation.com/)) on your computer or mobile device.
Step 2: Look for any reported outages or maintenance that may be affecting connectivity.
Step 3: If there are issues reported on PSN, wait until they are resolved before troubleshooting further.
Method 6: Change DNS Settings
Step 1: On your PlayStation, go to Settings > Network > Set Up Internet Connection.
Step 2: Select 'Use Wi-Fi' (or 'Use a LAN Cable' if you're using a wired connection).
Step 3: Choose 'Custom'.
Step 4: Select your Wi-Fi network (if applicable).
Step 5: For IP Address Settings, select 'Automatic'.
Step 6: For DHCP Host Name, select 'Do Not Specify'.
Step 7: For DNS Settings, select 'Manual'.
Step 8: Enter a public DNS server address:
Step 9: For example, Google's DNS server: Primary DNS: 8.8.8.8. Secondary DNS: 8.8.4.4.
Step 10: or Cloudflare's DNS server: Primary DNS: 1.1.1.1. Secondary DNS: 1.0.0.1.
Step 11: Select 'Next' for the remaining settings and leave them at default. Test the connection.