Quick Summary
Error code NW-31205-0 indicates that there is an issue with the PlayStation's network connection, preventing it from accessing the internet or PlayStation Network. This can be due to various factors, ranging from incorrect network settings on the console to problems with your internet service provider.
Common Causes
- Incorrect Date and Time Settings: If the date and time on your PlayStation are incorrect, it can interfere with secure connections to the PlayStation Network.
- PlayStation Network Outage: The PlayStation Network (PSN) may be experiencing temporary outages or maintenance, preventing you from connecting.
- Internet Connection Issues: Problems with your home network, such as a weak Wi-Fi signal, router issues, or a problem with your internet service provider (ISP), can cause connection errors.
- Firewall or Router Restrictions: Firewall settings on your router or network may be blocking communication with the PlayStation Network servers.
- Corrupted System Software: Rarely, corrupted system software on your PlayStation might prevent network connectivity.
Step-by-Step Fixes
Method 1: Check PlayStation Network Status
Step 1: Visit the PlayStation Network Service Status page (status.playstation.com) on a computer or mobile device.
Step 2: Check for any reported outages or maintenance. If PSN is down, you'll need to wait until it's restored before attempting to connect.
Method 2: Verify Date and Time Settings
Step 1: On your PlayStation, go to Settings > Date and Time.
Step 2: Select 'Set Automatically' if available, or manually adjust the date and time to the correct values.
Step 3: Restart your PlayStation after making changes.
Method 3: Restart Your PlayStation and Network Devices
Step 1: Power off your PlayStation completely.
Step 2: Unplug your router and modem from the power outlet.
Step 3: Wait 30 seconds.
Step 4: Plug the modem back in and wait for it to fully initialize.
Step 5: Plug the router back in and wait for it to fully initialize.
Step 6: Power on your PlayStation and attempt to connect to the network.
Method 4: Test Internet Connection
Step 1: On your PlayStation, go to Settings > Network > Test Internet Connection.
Step 2: Follow the on-screen instructions. Check the results of each step (Internet Connection, PlayStation Network Sign-In, etc.).
Step 3: If an error occurs, note the specific error code and search for it on the PlayStation support website (playstation.com/help).
Method 5: Use a Wired Connection
Step 1: If you are using Wi-Fi, try connecting your PlayStation directly to your router using an Ethernet cable.
Step 2: This can help determine if the problem is with your Wi-Fi network or the connection itself.
Step 3: Retest the internet connection in settings.
Method 6: Review Router/Firewall Settings
Step 1: Access your router's settings through a web browser by entering its IP address (usually found in your router's manual or on a sticker on the router itself).
Step 2: Check for any firewall settings that might be blocking PlayStation Network connections. Ensure that the appropriate ports for PlayStation Network are open (consult PlayStation's knowledge base for the specific ports).
Step 3: Consider placing your PlayStation in the router's DMZ (Demilitarized Zone), although this is not recommended for security reasons unless absolutely necessary. Research the security implications of using a DMZ before enabling it.
Method 7: Update PlayStation System Software
Step 1: On your PlayStation, go to Settings > System Software Update.
Step 2: Check for and install any available system software updates. An outdated system software potentially is the cause.
Method 8: Contact Your Internet Service Provider (ISP)
Step 1: If none of the above steps work, contact your ISP to ensure there are no issues with your internet service.
Step 2: Ask them to check for any outages or problems with your connection, and if they can help you troubleshoot any potential router or modem issues.