Quick Summary
Error 2002 indicates a disconnection from the Final Fantasy XIV game servers, usually occurring during login or gameplay. This commonly results from network issues, server congestion, or problems with your local machine or internet service.
Common Causes
- Server Congestion: High player traffic can overwhelm the game servers, leading to disconnections. This is especially common during peak hours or after a new patch release.
- Network Issues: Problems with your internet connection, such as packet loss, high latency, or temporary outages, can cause Error 2002. This can also be caused by issues with your ISP.
- Firewall or Anti-Virus Interference: Your firewall or anti-virus software might be blocking Final Fantasy XIV's connection to the game servers, causing a disconnection.
- Router Problems: Issues with your router, such as outdated firmware or incorrect configuration, can disrupt your connection to the game servers.
- Client-Side Issues: Corrupted game files or outdated drivers can sometimes lead to connection problems and Error 2002.
Step-by-Step Fixes
Method 1: Check Server Status
Step 1: Visit the official Final Fantasy XIV Server Status page. Check if your world is experiencing any known issues or maintenance.
Step 2: If the server is undergoing maintenance, you will need to wait until the maintenance is complete before attempting to log in.
Method 2: Restart Your Router and Modem
Step 1: Unplug your modem and router from the power outlet.
Step 2: Wait for approximately 30 seconds.
Step 3: Plug the modem back into the power outlet and wait for it to fully power on.
Step 4: Plug the router back into the power outlet and wait for it to fully power on.
Step 5: Try logging into Final Fantasy XIV again once your internet connection is restored.
Method 3: Disable Firewall and Anti-Virus Temporarily
Step 1: Temporarily disable your firewall and anti-virus software.
Step 2: Try logging into Final Fantasy XIV again.
Step 3: If the issue is resolved, add Final Fantasy XIV as an exception to your firewall and anti-virus software.
Method 4: Flush DNS and Reset Winsock
Step 1: Open the Command Prompt as an administrator.
Step 2: Type ipconfig /flushdns and press Enter.
Step 3: Type netsh winsock reset and press Enter.
Step 4: Restart your computer.
Step 5: Try logging into Final Fantasy XIV again.
Method 5: Verify Game File Integrity
Step 1: Open the Final Fantasy XIV launcher.
Step 2: Click the gear icon (Settings) in the upper right corner.
Step 3: Select the 'Check System Files' tab.
Step 4: Click 'Yes' to begin the file verification process. This may take some time.
Method 6: Check Your Internet Connection
Step 1: Run a speed test to verify your internet speed and ping.
Step 2: Contact your ISP if you are experiencing slow speeds, high latency, or frequent disconnects.