Quick Summary
Error code 104-800 on the Nintendo Switch generally indicates a problem with the Nintendo eShop being temporarily unavailable or a connection issue between your console and Nintendo's servers. This could be due to maintenance, high traffic, or problems with your internet connection.
Common Causes
- Nintendo eShop Maintenance or Outage: The Nintendo eShop may be temporarily unavailable due to scheduled maintenance or an unexpected outage on Nintendo's servers. Visit Nintendo's support website to see if there are announcements regarding ongoing server issues.
- Internet Connection Problems: A weak or unstable internet connection can prevent your Nintendo Switch from accessing the eShop. Issues could range from a problem with your home network to a more general outage from your Internet Service Provider (ISP).
- DNS Settings: Incorrect or improperly configured DNS (Domain Name System) settings on your Nintendo Switch can hinder connectivity to Nintendo's online services.
- Router Interference: Firewall settings or other restrictions on your router may be blocking communication between your Nintendo Switch and the eShop servers.
Step-by-Step Fixes
Method 1: Check Nintendo's Network Status
Step 1: Visit the official Nintendo Network maintenance information page (usually found on Nintendo's support site) using a computer or smartphone.
Step 2: Look for any reported issues or scheduled maintenance affecting the eShop. If there is maintenance underway, wait until it's completed and try again.
Method 2: Restart Your Nintendo Switch
Step 1: Press and hold the POWER Button located on the top of the Nintendo Switch console.
Step 2: Select "Power Options" then choose "Restart".
Step 3: Once the console restarts, try accessing the eShop again.
Method 3: Restart Your Home Network Devices
Step 1: Turn off your Nintendo Switch console.
Step 2: Unplug your modem and router from the power outlet.
Step 3: Wait 30 seconds.
Step 4: Plug the modem back into the power outlet and wait for it to connect to the internet.
Step 5: Plug the router back into the power outlet and wait for it to power on.
Step 6: Turn on your Nintendo Switch and try accessing the eShop again.
Method 4: Adjust DNS Settings
Step 1: From the HOME Menu, select "System Settings".
Step 2: Select "Internet" then select "Internet Settings".
Step 3: Select your Wi-Fi network from the list.
Step 4: Select "Change Settings", then change "DNS Settings" to "Manual".
Step 5: Enter the following DNS settings:
- Primary DNS: 8.8.8.8
- Secondary DNS: 8.8.4.4
Step 6: Select "Save", then try accessing the eShop again.
Method 5: Move Closer to the Router
Step 1: If you are using a wireless connection, move the Nintendo Switch console closer to the wireless router.
Step 2: Check the wireless signal strength on the Nintendo Switch. A stronger signal can improve connectivity.