Quick Summary
The error code 0x80048821 on Xbox typically indicates an issue with your Microsoft account or the Xbox Live service preventing you from signing in. It usually points towards problems verifying your account credentials, network connectivity issues, or temporary service outages.
Common Causes
- Incorrect Microsoft Account Credentials: The email address or password you are entering is incorrect.
- Xbox Live Service Outage: The Xbox Live service is experiencing temporary outages or is undergoing maintenance.
- Network Connection Problems: Your Xbox console is unable to connect to the internet, or the connection is unstable.
- Account Security Verification: Microsoft requires you to verify your account due to unusual activity or security concerns.
- Xbox Profile Corruption: Your Xbox profile data stored on the console may be corrupted.
Step-by-Step Fixes
Method 1: Verify Microsoft Account Credentials
Step 1: Go to the Microsoft account website (account.microsoft.com) on a computer or mobile device.
Step 2: Try signing in with the email address and password you use for your Xbox account.
Step 3: If you are unable to sign in, try resetting your password.
Step 4: Once you have successfully signed in on the website, try signing in on your Xbox console again using the correct credentials.
Method 2: Check Xbox Live Service Status
Step 1: Visit the Xbox Live Status page (xbox.com/status) on a computer or mobile device.
Step 2: Check for any reported outages or maintenance.
Step 3: If there's an outage, wait until the service is restored before attempting to sign in again.
Method 3: Test Network Connection
Step 1: On your Xbox console, go to Settings.
Step 2: Select Network, then Network settings.
Step 3: Choose Test network connection.
Step 4: Follow the on-screen instructions to troubleshoot any network issues.
Step 5: If the test fails, try restarting your modem and router.
Step 6: You may also want to try connecting your Xbox directly to your modem via ethernet cable to rule out wireless issues.
Method 4: Complete Security Verification
Step 1: Sign in to your Microsoft account at account.microsoft.com on a computer or mobile device.
Step 2: Look for any prompts or notifications asking you to verify your account.
Step 3: Follow the instructions to verify your identity, which might involve receiving a security code via email or phone.
Step 4: After completing the verification, try signing in on your Xbox console again.
Method 5: Remove and Re-add Xbox Profile
Step 1: On your Xbox console, go to Settings.
Step 2: Select Account, then Remove accounts.
Step 3: Choose the account that is experiencing the error and select Remove.
Step 4: Restart your Xbox console.
Step 5: Add your account back to the console by going to Sign in and following the on-screen instructions.
Method 6: Power Cycle Your Xbox Console
Step 1: Press and hold the power button on the front of the Xbox console for 10 seconds until it completely shuts down.
Step 2: Unplug the power cord from the back of the console.
Step 3: Wait for 60 seconds.
Step 4: Plug the power cord back into the console.
Step 5: Press the power button to turn on the console.