Quick Summary
Error code 80151909 on Xbox typically indicates a problem with your Microsoft account credentials or the Xbox Live service's ability to verify them. This can occur due to incorrect sign-in information, service outages, or issues with your account security settings.
Common Causes
- Incorrect Sign-in Credentials: The email address or password you are using to sign in to your Xbox profile may be incorrect. This is a common cause, especially after a password change.
- Xbox Live Service Outage: Xbox Live services may be temporarily unavailable or experiencing disruptions. This prevents your console from verifying your account information.
- Account Security Settings: Security settings on your Microsoft account, such as two-step verification, might be interfering with the sign-in process if not correctly configured on the Xbox console.
- Corrupted Profile Data: Your Xbox profile data could be corrupted, preventing successful sign-in.
- Network Connectivity Issues: Problems with your home network connection can prevent the console from reaching the Xbox Live servers to authenticate your account.
Step-by-Step Fixes
Method 1: Verify Microsoft Account Credentials
Step 1: Go to the Microsoft account website (account.microsoft.com) on a computer or mobile device.
Step 2: Attempt to sign in using the email address and password you use for your Xbox profile.
Step 3: If you can't sign in, use the password reset options to regain access to your account.
Step 4: Once you've successfully signed in on the website, try signing in on your Xbox console using the verified credentials.
Method 2: Check Xbox Live Service Status
Step 1: Visit the Xbox Live Status page (support.xbox.com/en-US/xbox-live-status) on a computer or mobile device.
Step 2: Check for any reported outages or service disruptions.
Step 3: If there are outages, wait until the services are restored before attempting to sign in again.
Method 3: Remove and Re-add Xbox Profile
Step 1: On your Xbox console, go to Settings > Account > Remove accounts.
Step 2: Select the account that is experiencing the error and choose 'Remove'.
Step 3: Restart your Xbox console.
Step 4: Go to Sign in > Add new and enter the email address and password for your Microsoft account to re-add your profile.
Method 4: Clear System Cache
Step 1: Turn off your Xbox console completely.
Step 2: Unplug the power cord from the back of the console.
Step 3: Wait for at least 30 seconds.
Step 4: Plug the power cord back into the console.
Step 5: Turn on your Xbox console and try signing in again.
Method 5: Check Network Connection
Step 1: Go to Settings > General > Network settings.
Step 2: Select 'Test network connection'.
Step 3: If the test fails, troubleshoot your network connection by restarting your router/modem or contacting your internet service provider.