Quick Summary
The error code WS-37397-9 on PSN indicates a problem with the network connection to the PlayStation Network servers. This usually means that your PlayStation console is unable to connect to the internet or that the connection is unstable, preventing access to online services.
Common Causes
- PSN Service Outage: The PlayStation Network servers may be temporarily down for maintenance or experiencing an outage. This prevents users from connecting, even with a stable internet connection.
- Internet Connection Issues: Problems with your home internet connection, such as a weak Wi-Fi signal, router issues, or problems with your Internet Service Provider (ISP), can prevent your PlayStation console from connecting to PSN.
- Incorrect Date and Time Settings: If the date and time settings on your PlayStation console are incorrect, it can cause authentication problems and prevent you from connecting to PSN.
- Firewall or Router Restrictions: Firewall settings on your router or network may be blocking the connection to PSN servers.
Step-by-Step Fixes
Method 1: Check PSN Service Status
Step 1: Visit the official PlayStation Network Service Status page (usually available on the PlayStation website or through a search engine).
Step 2: Check if there are any reported outages or maintenance schedules. If there is a service outage, you'll need to wait until the issue is resolved by Sony.
Method 2: Restart Your PlayStation Console and Network Devices
Step 1: Power down your PlayStation console completely.
Step 2: Unplug your router and modem from the power outlet. Wait for 30 seconds.
Step 3: Plug your modem back into the power outlet and wait for it to initialize.
Step 4: Plug your router back into the power outlet and wait for it to initialize.
Step 5: Turn your PlayStation console back on and try connecting to PSN.
Method 3: Check Your Internet Connection
Step 1: On your PlayStation console, go to Settings > Network > Test Internet Connection.
Step 2: Follow the on-screen instructions to test your internet connection. If the test fails, note any error messages and troubleshoot your internet connection further.
Step 3: Ensure your PlayStation console is connected to your Wi-Fi network or connected to your router via ethernet cable.
Method 4: Set Date and Time Manually
Step 1: On your PlayStation console, go to Settings > Date and Time.
Step 2: Select 'Set Manually'.
Step 3: Enter the correct date and time information.
Step 4: Restart your PlayStation console and try connecting to PSN again.
Method 5: Check Firewall and Router Settings
Step 1: Access your router's settings by typing its IP address into a web browser (usually found on the router itself or in its manual).
Step 2: Log in using your router's username and password. Refer to your router's manual if you do not have this information or have forgotten it.
Step 3: Check the firewall settings and ensure that PSN is not being blocked. You may need to add exceptions for PSN ports.
Step 4: Consider enabling UPnP (Universal Plug and Play) on your router, if available. This can help with automatic port configuration.
Step 5: Consult your router's manual or your ISP for specific instructions on configuring firewall settings and port forwarding.
Note: Incorrect configuration of your router's firewall can expose your network to security risks. Proceed with caution and only make changes if you are comfortable doing so.