Quick Summary
Error code NW-31297-2 on PlayStation typically indicates a problem with your internet connection or your PlayStation Network (PSN) connection timing out. This usually prevents you from accessing online services and games.
Common Causes
- PSN Service Outage: PlayStation Network servers may be temporarily unavailable due to maintenance or an unexpected outage.
- Unstable Internet Connection: Your internet connection may be weak, intermittent, or experiencing packet loss, which can interrupt communication with the PlayStation Network.
- Router Issues: Problems with your router, such as firmware issues or settings conflicts, may be preventing your PlayStation from connecting properly.
- Incorrect DNS settings: Using incorrect or outdated DNS settings can affect your ability to resolve PlayStation Network addresses.
- Firewall Interference: Firewall settings on your router or network may be blocking PlayStation Network communication.
Step-by-Step Fixes
Method 1: Check PSN Status
Step 1: Visit the official PlayStation Network Service Status page (status.playstation.com) to check for any reported outages or maintenance.
Step 2: If there is an outage, wait until the service is restored before attempting to connect again.
Method 2: Restart Your PlayStation and Network Devices
Step 1: Completely turn off your PlayStation console.
Step 2: Unplug your router and modem from the power outlet.
Step 3: Wait 30 seconds.
Step 4: Plug your modem back into the power outlet and wait for it to fully initialize.
Step 5: Plug your router back into the power outlet and wait for it to fully initialize.
Step 6: Turn on your PlayStation console and try connecting to the network again.
Method 3: Test Your Internet Connection
Step 1: On your PlayStation, go to Settings > Network > Test Internet Connection.
Step 2: Follow the on-screen instructions to test your connection.
Step 3: Review the results, paying attention to the connection speed and any error messages. A failed connection test might indicate a problem with your network configuration.
Method 4: Use a Wired Connection
Step 1: If you're currently using a Wi-Fi connection, try connecting your PlayStation directly to your router using an Ethernet cable.
Step 2: This can provide a more stable and reliable connection.
Step 3: Retest the internet connection.
Method 5: Change DNS Settings
Step 1: On your PlayStation, go to Settings > Network > Set Up Internet Connection.
Step 2: Choose to connect via Wi-Fi or LAN cable as applicable.
Step 3: Select Custom setup.
Step 4: Configure IP Address Settings to Automatic.
Step 5: For DHCP Host Name, select Do Not Specify.
Step 6: In DNS Settings, select Manual.
Step 7: Set the Primary DNS to 8.8.8.8 and the Secondary DNS to 8.8.4.4 (Google's Public DNS).
Step 8: Select Next and proceed through the remaining steps, leaving the settings as default.
Step 9: Test your internet connection again.
Method 6: Check Firewall Settings
Step 1: Access your router's settings page through a web browser. (Consult your router's manual for instructions; typically, you'll type your router's IP address into the browser.)
Step 2: Find the firewall settings. Consult your router's documentation to locate the correct settings page.
Step 3: Ensure that the necessary ports for PlayStation Network are open. Research which ports are required. Note that for security reasons it is not advised to globally disable the firewall.