Quick Summary
The error code NP-34957-8 on PlayStation usually indicates a problem establishing a connection to PlayStation Network (PSN). This can be due to issues on Sony's servers, your own network connection, or the PlayStation console itself.
Common Causes
- PlayStation Network (PSN) Outage: PSN servers might be temporarily down for maintenance or experiencing an outage.
- Internet Connection Issues: Problems with your home network, such as a weak Wi-Fi signal, router issues, or internet service provider (ISP) problems, can prevent your PlayStation from connecting to PSN.
- Incorrect PlayStation Network Settings: Incorrect DNS settings or other network configurations on your PlayStation can interfere with the connection.
- Firewall or Router Restrictions: Your firewall or router may be blocking the PlayStation's connection to PSN.
Step-by-Step Fixes
Method 1: Check PlayStation Network (PSN) Status
Step 1: Visit the official PlayStation Network Service Status page (status.playstation.com) to check if there are any known outages or maintenance periods affecting PSN.
Step 2: If there is an outage, wait until it is resolved before trying to connect again.
Method 2: Restart Your PlayStation Console
Step 1: Turn off the PlayStation console completely. Do not just put it in rest mode.
Step 2: Unplug the power cord from the back of the console.
Step 3: Wait for approximately 30 seconds.
Step 4: Plug the power cord back into the console.
Step 5: Turn the console back on and try to connect to PSN.
Method 3: Restart Your Network Devices
Step 1: Turn off your PlayStation console.
Step 2: Unplug your modem and router from the power outlet.
Step 3: Wait for approximately 30-60 seconds.
Step 4: Plug the modem back into the power outlet and wait for it to initialize (the lights should stabilize).
Step 5: Plug the router back into the power outlet and wait for it to initialize.
Step 6: Turn on your PlayStation console and try connecting to PSN.
Method 4: Test Your Internet Connection
Step 1: On your PlayStation, go to Settings.
Step 2: Select Network.
Step 3: Select Test Internet Connection.
Step 4: Follow the on-screen instructions and check the results. Pay attention to any specific errors reported during the test.
Method 5: Use a Wired Connection (Ethernet)
Step 1: If you are using Wi-Fi, try connecting your PlayStation directly to your router using an Ethernet cable.
Step 2: This can help eliminate potential Wi-Fi interference or signal strength issues.
Step 3: Retest your internet connection after switching to Ethernet.
Method 6: Check DNS Settings
Step 1: On your PlayStation, go to Settings.
Step 2: Select Network.
Step 3: Select Set Up Internet Connection.
Step 4: Choose either Wi-Fi or LAN cable, depending on your connection.
Step 5: Select Custom.
Step 6: Use the following DNS settings:
- Primary DNS: 8.8.8.8
- Secondary DNS: 8.8.4.4
Step 7: Continue following the on-screen instructions to complete the setup. Leave other settings as default, unless instructed otherwise by your ISP.
Method 7: Update Router Firmware
Step 1: Consult your router's manual or manufacturer's website for instructions on how to update its firmware.
Step 2: Keeping your router's firmware up to date can improve performance and security.
Method 8: Check Firewall/Router Settings
Step 1: Access your router's settings through a web browser. Consult your router's manual for instructions on how to do this.
Step 2: Ensure that your router's firewall is not blocking PlayStation Network ports (e.g., TCP: 80, 443, 3478-3480, UDP: 3478-3479, 3658-3659).
Step 3: Consider enabling UPnP (Universal Plug and Play) in your router settings. This can help the PlayStation console automatically configure port forwarding.
Note: Modifying firewall settings can affect your network security. Make sure you understand the risks before making any changes.
Method 9: Contact Your Internet Service Provider (ISP)
Step 1: If you have tried all the above steps and are still unable to connect to PSN, contact your ISP to inquire about any potential network issues or restrictions on your connection.