Quick Summary
Error code NP-31952-0 indicates that the PlayStation console is unable to connect to the PlayStation Network (PSN). This typically points to a network connectivity problem preventing the console from accessing Sony's servers.
Common Causes
- PlayStation Network Issues: PSN might be experiencing outages, maintenance, or technical difficulties affecting connectivity.
- Internet Connection Problems: Your home network might have issues such as a faulty router, weak Wi-Fi signal, or problems with your internet service provider (ISP).
- Incorrect Network Settings: The network settings on your PlayStation console might be misconfigured, preventing proper connection to the internet.
- Firewall or Router Restrictions: Your firewall or router settings could be blocking the PlayStation console's access to PSN servers.
Step-by-Step Fixes
Method 1: Check PlayStation Network Status
Step 1: Visit the PlayStation Network Service Status page (status.playstation.com) using a computer or mobile device.
Step 2: Verify that all services are listed as 'Online'. If any service is experiencing issues, wait until the problem is resolved before proceeding.
Method 2: Restart Your PlayStation Console
Step 1: Completely turn off your PlayStation console.
Step 2: Unplug the power cord from the back of the console.
Step 3: Wait for at least 30 seconds.
Step 4: Plug the power cord back in.
Step 5: Turn on your PlayStation console.
Method 3: Restart Your Home Network Devices
Step 1: Turn off your modem and router. Unplug them from the power outlet.
Step 2: Wait for 1-2 minutes.
Step 3: Plug the modem back into the power outlet and wait for it to fully power on.
Step 4: Plug the router back into the power outlet and wait for it to fully power on.
Step 5: Once both devices are online, test your PlayStation console's internet connection.
Method 4: Test Internet Connection on PlayStation
Step 1: On your PlayStation console, go to Settings.
Step 2: Select Network.
Step 3: Select Test Internet Connection.
Step 4: Follow the on-screen instructions. Note any errors presented during the test.
Method 5: Configure your network settings (Wired)
Step 1: On your PlayStation console, go to Settings > Network > Set Up Internet Connection.
Step 2: Choose 'Use a LAN Cable'.
Step 3: Select 'Easy' as the setup method. The PlayStation will automatically configure the settings.
Step 4: After the setup is complete, test the internet connection.
Method 6: Configure your network settings (Wireless)
Step 1: On your PlayStation console, go to Settings > Network > Set Up Internet Connection.
Step 2: Choose 'Use Wi-Fi'.
Step 3: Select your Wi-Fi network from the list.
Step 4: Enter your Wi-Fi password.
Step 5: Select 'Easy' as the IP Address Settings.
Step 6: After the setup is complete, test the internet connection.
Method 7: Check Firewall/Router Settings
Step 1: Access your router's configuration page (usually by typing an IP address like 192.168.1.1 or 192.168.0.1 in your web browser).
Step 2: Log in using your router's username and password.
Step 3: Look for firewall settings.
Step 4: Ensure that the following ports are open for PlayStation Network:
- TCP: 80, 443, 3478, 3479, 3480
- UDP: 3478, 3479
Step 5: If you are still having issues, try enabling UPnP (Universal Plug and Play) on your router.
Warning: Modifying router settings can impact your network's security, so proceed with caution.
Method 8: Contact Your Internet Service Provider (ISP)
Step 1: If none of the above solutions work, contact your ISP to inquire about potential outages or issues with your internet service.
Step 2: Ask them to check if there are any restrictions or blocks that might be preventing your PlayStation from accessing PSN.