Quick Summary
The "iPhone is Disabled. Connect to iTunes" error appears when the incorrect passcode has been entered too many times. This lock prevents unauthorized access to your device and its data.
Common Causes
- Too Many Incorrect Passcode Attempts: The primary cause is entering the wrong passcode repeatedly. Apple implements a lockout timer that increases with each failed attempt.
- Forgotten Passcode: Users sometimes forget their passcode, especially if it has been changed recently or is not used frequently.
- Accidental Input: A device left unattended could have passcode attempts unintentionally entered, by children or pets for example.
Step-by-Step Fixes
Method 1: Restore with iTunes (If Synced Before)
Step 1: Connect your disabled iPhone to the computer you previously synced with.
Step 2: Open iTunes (or Finder on macOS Catalina or later). If iTunes asks for your passcode or to Trust This Computer, try another computer you've synced with, or use Recovery Mode (see next method).
Step 3: Once iTunes recognizes your iPhone, select your device.
Step 4: Click 'Restore iPhone'. iTunes will download the software for your device if needed.
Step 5: Follow the on-screen instructions to restore your iPhone to its factory settings. Data will be erased in the process.
Step 6: If you have a backup, you’ll have the option to restore from it during the setup process.
Method 2: Restore with Recovery Mode (Erase All Data)
Step 1: Disconnect your iPhone from your computer.
Step 2: Put your iPhone into Recovery Mode. The method varies depending on the iPhone model:
- iPhone 8 and later: Press and quickly release the Volume Up button, then press and quickly release the Volume Down button, then press and hold the Side button until you see the Recovery Mode screen.
- iPhone 7 and iPhone 7 Plus: Press and hold both the Side (or Top) button and the Volume Down button at the same time. Keep holding them until you see the Recovery Mode screen.
- iPhone 6s and earlier: Press and hold both the Home button and the Side (or Top) button at the same time. Keep holding them until you see the Recovery Mode screen.
Step 3: Connect your iPhone to your computer while still in Recovery Mode.
Step 4: iTunes (or Finder) will detect an iPhone in Recovery Mode. You’ll be presented with options to Restore or Update. Choose 'Restore'.
Step 5: iTunes will download the software for your device. If the download takes more than 15 minutes, your device will exit Recovery Mode, and you’ll need to repeat the process.
Step 6: Follow the on-screen instructions to restore your iPhone to its factory settings. Note that this process will delete all data on your device.