Quick Summary
Error DF-DFERH-01 on Android's Google Play Store typically indicates a problem with the connection to Google's servers or corrupted data within the Play Store application. This prevents the app from properly downloading or installing new applications.
Common Causes
- Network Connectivity Issues: A weak or unstable internet connection can prevent the Google Play Store from properly communicating with Google's servers, leading to download errors.
- Corrupted Cache or Data: Over time, the Google Play Store can accumulate corrupted cache or data. This can interfere with the app's functionality and cause errors during installation attempts.
- Google Account Synchronization Problems: Issues with your Google account's synchronization with the device can cause authentication failures that prevent app downloads in Play Store.
- Insufficient Storage Space: If your device has insufficient storage space, the Play Store will be unable to download and install the application.
- Play Store Outdated: An outdated version of the Play Store can sometimes have bugs or compatibility issues leading to download errors.
Step-by-Step Fixes
Method 1: Check Your Internet Connection
Step 1: Ensure that your device is connected to a stable Wi-Fi or mobile data network.
Step 2: Try opening a web browser and visiting a website to confirm your internet connection is working correctly.
Step 3: If using Wi-Fi, try restarting your router. If using mobile data, ensure you have data enabled and sufficient allowance.
Method 2: Clear Google Play Store Cache and Data
Step 1: Go to your device's Settings app.
Step 2: Navigate to Apps (or Applications Manager) and find the Google Play Store application.
Step 3: Tap on 'Storage'.
Step 4: Tap 'Clear Cache' and then 'Clear Data'.
Method 3: Restart Your Device
Step 1: Press and hold the power button on your device.
Step 2: Select 'Restart' from the power menu options.
Step 3: After the device restarts, try downloading the app again from the Google Play Store.
Method 4: Check and Update Date & Time
Step 1: Navigate to your device's Settings.
Step 2: Go to 'General management' or 'System'.
Step 3: Find and tap on 'Date and time'.
Step 4: Ensure the 'Automatic date and time' option is enabled. If it's already enabled, try disabling it, waiting a few seconds, and then re-enabling it.
Method 5: Re-add your Google Account
Step 1: Go to your device's Settings -> Accounts.
Step 2: Select your Google account.
Step 3: Tap on 'Remove account' or the three dots menu and select remove account.
Step 4: Restart your device.
Step 5: Go back to Settings -> Accounts and add your Google account again.
Method 6: Check Available Storage Space
Step 1: Go to your device's Settings app.
Step 2: Navigate to 'Storage'.
Step 3: Check the available internal storage space. If it's low, try uninstalling unused apps or transferring files to an external storage device or cloud storage to free up space.
Method 7: Update the Play Store
Step 1: Open the Google Play Store app.
Step 2: Tap your profile icon at the top right.
Step 3: Go to Settings -> About.
Step 4: Scroll to the bottom and tap 'Update Play Store'. Note: if the Play Store is already updated, this will display 'Google Play Store is up to date.'