Quick Summary
Error 404 means that the server you tried to reach could not find the resource requested (page, image, file, etc.). This usually indicates an issue with the URL or that the resource has been moved or deleted.
Common Causes
- Incorrect URL: The URL entered in the browser address bar or followed from a link contains a typo, incorrect syntax, or is simply wrong.
- Resource Moved or Deleted: The specific page, file, or resource existed previously but has since been moved to a different location or permanently deleted from the server.
- Server-Side Issue: Although less common, there might be a temporary issue on the server's end preventing it from serving the requested resource, even if the URL is correct.
- Client-Side Caching: Your browser may be caching an outdated URL from a previous website structure/version. Clearing your cache may fix this.
Step-by-Step Fixes
Method 1: Verify the URL
Step 1: Carefully check the URL in the address bar for any typos, extra characters, or incorrect spelling.
Step 2: Compare the URL to any documentation, emails, or sources where you obtained it. Ensure the slashes and characters are correctly placed.
Step 3: If you manually typed the URL, try accessing the page via a link on the website, if available.
Method 2: Navigate to a Higher-Level Page
Step 1: Remove the last part of the URL and try accessing the page again. For example, if the URL is 'example.com/products/widgets/specific-widget', try visiting 'example.com/products/widgets'.
Step 2: Continue removing sections of the URL until you reach the main domain (e.g., 'example.com').
Step 3: From the main domain, try to navigate to the resource using the website's navigation menu or search bar. This will help determine if the resource still exists and where it is located.
Method 3: Clear Browser Cache and Cookies
Step 1: Open your browser's settings or preferences.
Step 2: Find the option to clear browsing data, cache, and cookies. The exact location depends on the browser (e.g., Chrome: 'Clear browsing data', Firefox: 'Clear Recent History').
Step 3: Select the 'Cached images and files' and 'Cookies and other site data' options.
Step 4: Choose a time range (e.g., 'All time' or 'Last hour') and click the button to clear the data.
Step 5: Restart your browser and try accessing the resource again.
Method 4: Try a Different Browser or Device
Step 1: Attempt to access the resource using a different web browser (e.g., Chrome, Firefox, Safari, Edge).
Step 2: If the issue persists, try accessing the resource from a different device (e.g., a mobile phone, tablet, or another computer).
Step 3: If the resource is accessible on another browser or device, the issue might be specific to your initial browser or device configuration.
Method 5: Contact Website Support
Step 1: If none of the above steps resolve the issue, contact the website's support team or administrator.
Step 2: Provide them with the exact URL you are trying to access and a description of the error you are encountering.
Step 3: They can investigate the server-side issues or provide you with the correct URL if the resource has been moved.