Quick Summary
The error code DF-DFERH-01 on the Android App Store typically indicates a problem with retrieving information from Google's servers, which then prevents app downloads or updates. This often points to issues with your Google account, network connection, or the Google Play Store app itself.
Common Causes
- Google Account Issue: There may be problems with your Google account authentication, synchronization, or conflicts with other Google services.
- Network Connectivity Problems: Unstable, intermittent, or non-existent internet connectivity can prevent the Google Play Store from communicating with Google's servers.
- Corrupted Google Play Store Cache/Data: The Google Play Store app stores temporary data (cache) and user data. Corruption in these areas can lead to various errors.
- Google Play Store App Issues: The Google Play Store app might need to be updated, reinstalled, or it might have been affected by a software glitch which can generate errors.
- Insufficient Storage Space: If your device is low on available storage space, it might not be able to download or install new apps, or update existing ones.
Step-by-Step Fixes
Method 1: Check Your Internet Connection
Step 1: Ensure you have a stable internet connection. If you're using Wi-Fi, try switching to mobile data or another Wi-Fi network.
Step 2: Restart your router or modem to refresh your network connection.
Step 3: Test your internet speed using a speed test app or website to confirm that it meets the required minimum for downloading apps.
Method 2: Clear Google Play Store Cache and Data
Step 1: Open your device's Settings app.
Step 2: Go to Apps or Application Manager.
Step 3: Find and tap on Google Play Store.
Step 4: Tap on Storage.
Step 5: Tap on Clear Cache and then Clear Data. Note: Clearing data will reset the app to its default state, so you might need to re-enter your Google account credentials.
Method 3: Update the Google Play Store
Step 1: Open the Google Play Store app.
Step 2: Tap on your profile icon in the top right corner.
Step 3: Go to Settings > About.
Step 4: Tap on Update Play Store. If an update is available, it will automatically download and install.
Method 4: Re-add your Google Account
Step 1: Open your device's Settings app.
Step 2: Go to Accounts or Users & accounts.
Step 3: Select your Google account.
Step 4: Tap on Remove account (you might need to confirm this action).
Step 5: Restart your device.
Step 6: Go back to Settings > Accounts and tap on Add account.
Step 7: Follow the on-screen prompts to re-add your Google account.
Method 5: Check Available Storage Space
Step 1: Open your device's Settings app.
Step 2: Go to Storage.
Step 3: Check the available internal storage space.
Step 4: If the storage space is low, uninstall apps you no longer use, delete unnecessary files (photos, videos, documents), or move files to external storage (SD card or cloud storage) to free up space.