Quick Summary
Error code WV-33898-1 on PlayStation indicates that the connection to the PlayStation Network (PSN) has timed out. This often means there's a problem communicating with the PSN servers, preventing you from accessing online features.
Common Causes
- PSN Service Outage: The PlayStation Network servers might be temporarily unavailable due to maintenance or an unexpected outage. This is a common cause and is usually resolved by Sony.
- Internet Connection Issues: Problems with your internet connection, such as a weak Wi-Fi signal, a malfunctioning router, or issues with your internet service provider (ISP), can prevent you from connecting to PSN.
- Incorrect Network Settings: Incorrect or outdated network settings on your PlayStation console can lead to connection problems. This may include incorrect DNS settings or IP address configurations.
- Firewall or Router Configuration: Firewall settings on your router or network that are blocking PSN ports or traffic can cause connection timeouts.
Step-by-Step Fixes
Method 1: Check PSN Service Status
Step 1: Visit the official PlayStation Network Service Status page on the PlayStation website (status.playstation.com) or through your console's settings.
Step 2: If the status indicators are not green for all services, it indicates an outage. Wait for Sony to resolve the issue. Service outages are usually resolved quickly.
Method 2: Restart Your PlayStation Console
Step 1: Power down your PlayStation console completely. Do not use rest mode.
Step 2: Unplug the power cord from the back of the console.
Step 3: Wait for 1-2 minutes.
Step 4: Plug the power cord back in and turn the console on.
Method 3: Restart Your Network Devices
Step 1: Power down your modem and router completely. Unplug them from the power outlet.
Step 2: Wait for 1-2 minutes.
Step 3: Plug the modem back in and wait for it to initialize (usually indicated by the lights becoming stable).
Step 4: Plug the router back in and wait for it to initialize.
Step 5: Try connecting to PSN again after your network devices are back online.
Method 4: Test Your Internet Connection
Step 1: On your PlayStation console, go to Settings > Network > Test Internet Connection.
Step 2: Follow the on-screen instructions to test your connection. Note any error messages.
Step 3: If the test fails, proceed to the other troubleshooting steps or contact your ISP.
Method 5: Use a Wired Connection
Step 1: If you're using Wi-Fi, try connecting your PlayStation console directly to your router using an Ethernet cable.
Step 2: Retest your internet connection. A wired connection is often more stable and reliable than Wi-Fi.
Method 6: Check Network Configuration Settings
Step 1: On your PlayStation, go to Settings > Network > Set Up Internet Connection.
Step 2: Choose either Wi-Fi or LAN cable, depending on your setup. Select 'Custom'.
Step 3: Configure the settings as follows (if unsure, try automatic settings first):
- IP Address Setting: Automatic
- DHCP Host Name: Do Not Specify
- DNS Settings: Manual
- Primary DNS: 8.8.8.8
- Secondary DNS: 8.8.4.4 (These are Google's public DNS servers)
- MTU Setting: Automatic
- Proxy Server: Do Not Use
Step 4: Test your internet connection again after configuring the settings.
Method 7: Update Router Firmware
Step 1: Access your router's configuration page. Refer to your router's manual for instructions on how to do this (usually by typing an IP address like 192.168.1.1 or 192.168.0.1 into your web browser).
Step 2: Look for a firmware update option in the router's settings.
Step 3: Follow the on-screen instructions to update the firmware. Important: Do not interrupt the update process.
Method 8: Check Firewall Settings
Step 1: Access your router's configuration page as described above.
Step 2: Look for firewall settings. Ensure that the necessary ports for PSN are open. These ports typically include:
- TCP: 80, 443, 3478, 3479, 3480
- UDP: 3478, 3479
Step 3: Warning: Incorrectly configuring your firewall can expose your network to security risks. Only make changes if you are comfortable doing so or consult with a network professional.