Quick Summary
The error code NW-31291-6 on PlayStation indicates a potential problem with your Wi-Fi connection. This error generally means your PlayStation console is having trouble connecting to your wireless network or the internet.
Common Causes
- Incorrect Wi-Fi Password: The entered Wi-Fi password may be incorrect, preventing the PlayStation from connecting.
- Weak Wi-Fi Signal: The PlayStation might be too far from the router or there could be interference, resulting in a weak or unstable Wi-Fi signal.
- Router Problems: The router itself may be experiencing temporary issues, like needing a restart or having outdated firmware.
- PlayStation Network (PSN) Issues: Although less common, temporary issues with the PlayStation Network servers might lead to connection problems.
- Firewall or Security Settings: Firewall settings or security protocols on your router might be blocking the PlayStation's access to the internet.
Step-by-Step Fixes
Method 1: Verify and Re-enter Wi-Fi Password
Step 1: On your PlayStation, go to Settings > Network > Set Up Internet Connection.
Step 2: Select 'Use Wi-Fi' and then either 'Easy' or 'Custom'. If you choose custom, you will need to manually enter your settings.
Step 3: Ensure you enter the correct Wi-Fi password. Double-check for typos and case sensitivity.
Step 4: If it still fails, manually enter your SSID to make sure you select correctly.
Method 2: Restart Your Router and PlayStation
Step 1: Turn off your PlayStation completely.
Step 2: Unplug your router from the power outlet and wait for 30 seconds.
Step 3: Plug the router back in and wait for it to fully restart (all lights should be normal).
Step 4: Turn your PlayStation back on and try connecting to the Wi-Fi network again.
Method 3: Move Closer to the Router
Step 1: If possible, move your PlayStation closer to the Wi-Fi router to improve the signal strength.
Step 2: Reduce any potential interference by removing obstructions (walls, metal objects) between the PlayStation and the router.
Step 3: Test the connection again.
Method 4: Check PlayStation Network Status
Step 1: Visit the PlayStation Network Service Status page on the PlayStation website using a computer or mobile device.
Step 2: Make sure all services are listed as 'Up'. If there are any outages, wait until they are resolved before trying to connect again.
Method 5: Update Router Firmware
Step 1: Access your router's administration page (usually by typing its IP address into a web browser - check your router's manual for the default IP).
Step 2: Look for a firmware update section. The process varies by router manufacturer, so consult your router's documentation for specific instructions.
Step 3: Update the firmware to the latest version if available.
Method 6: Change DNS Settings
Step 1: On your PlayStation, go to Settings > Network > Set Up Internet Connection.
Step 2: Select 'Use Wi-Fi' and then 'Custom'.
Step 3: When prompted for DNS settings, select 'Manual'.
Step 4: Enter the following public DNS servers: Primary DNS: 8.8.8.8, Secondary DNS: 8.8.4.4 (Google's Public DNS).
Step 5: Test the connection again.