Quick Summary
Error code NP-34924-2 on PlayStation typically indicates an issue with adding friends or managing friend requests on the PlayStation Network. This can be due to network connectivity problems, PlayStation Network service outages, or issues with the other user's privacy settings.
Common Causes
- PlayStation Network (PSN) Outage: The PlayStation Network service may be temporarily unavailable due to maintenance or unforeseen issues. This can prevent you from sending or receiving friend requests.
- Network Connectivity Issues: Problems with your internet connection, such as slow speeds or unstable connections, can disrupt the process of sending or accepting friend requests.
- Privacy Settings: The user you are trying to add may have privacy settings that restrict who can send them friend requests. They may have their settings configured to only allow friend requests from players they know, or from no one at all.
- System Software Issues: Rarely, corrupted system software or temporary glitches can cause errors related to friend requests.
Step-by-Step Fixes
Method 1: Check PlayStation Network (PSN) Status
Step 1: Visit the official PlayStation Network service status page (https://status.playstation.com/) using a web browser on your computer or mobile device.
Step 2: If there are any reported outages or maintenance periods, wait until the issues are resolved before attempting to add friends again.
Method 2: Restart Your PlayStation Console and Network Devices
Step 1: Fully turn off your PlayStation console.
Step 2: Unplug your internet router and modem from the power outlet.
Step 3: Wait 30 seconds, then plug the modem back in. Wait for it to fully initialize.
Step 4: Plug the router back in and wait for it to fully initialize.
Step 5: Turn your PlayStation console back on and try sending the friend request again.
Method 3: Check Your Internet Connection
Step 1: On your PlayStation console, go to Settings > Network > Test Internet Connection.
Step 2: Ensure that you have a stable internet connection with sufficient speed. A NAT Type of 1 or 2 is preferable. NAT Type 3 can sometimes cause connection issues.
Step 3: If the test fails, troubleshoot your network connection. This may involve contacting your Internet Service Provider (ISP) for assistance.
Method 4: Check the Other User's Privacy Settings
Step 1: If possible, contact the person you're trying to add as a friend through another communication method.
Step 2: Ask them to check their privacy settings on their PlayStation account. Specifically, they should check who can send them friend requests and adjust the settings accordingly, if they want to receive friend requests from everyone or from friends of friends.
Step 3: Have them go to Settings > Privacy Settings > Friends | Connections > Who Can Send Me Friend Requests. Options are Anyone, Friends of Friends, or No One.
Method 5: Update System Software
Step 1: Go to Settings > System Software Update.
Step 2: Check for any available system software updates and install them. Make sure your PlayStation console is connected to the internet during the update process.
Method 6: Rebuild Database (Safe Mode)
Warning: This is an advanced troubleshooting step.
Step 1: Turn off your PlayStation console completely. Do not enter rest mode.
Step 2: Press and hold the power button until you hear two beeps (the second beep will sound about 7 seconds after the first).
Step 3: Connect your DualSense controller to the console via USB cable.
Step 4: Press the PS button on the controller.
Step 5: Select “Rebuild Database” from the Safe Mode menu. This process may take some time to complete.