Quick Summary
Error code NP-31952-8 on PlayStation indicates that there is a network connection error, often preventing you from accessing online services or features. This usually means your PlayStation console is unable to connect to the PlayStation Network (PSN) servers.
Common Causes
- PlayStation Network (PSN) Outage: The PlayStation Network servers may be experiencing an outage or undergoing maintenance. This prevents users from connecting, regardless of their own internet connection status.
- Internet Connection Issues: Problems with your home internet connection, such as a weak Wi-Fi signal, a malfunctioning router, or issues with your Internet Service Provider (ISP), can prevent your PlayStation from connecting to PSN.
- Incorrect Network Settings: Incorrectly configured network settings on your PlayStation console, like wrong IP address, DNS settings, or proxy server settings, can lead to connection errors.
- Firewall or Router Blocking Connection: Your firewall or router settings may be blocking the connection between your PlayStation console and the PlayStation Network servers.
Step-by-Step Fixes
Method 1: Check PlayStation Network Status
Step 1: Visit the official PlayStation Network Service Status page (usually found on the PlayStation website) using a computer or mobile device.
Step 2: Look for any reported outages or maintenance. If there is an outage, the only solution is to wait until Sony resolves the issue. Try again later.
Method 2: Restart Your PlayStation Console
Step 1: Turn off your PlayStation console completely.
Step 2: Wait for at least 30 seconds.
Step 3: Turn your PlayStation back on and try connecting to PSN again.
Method 3: Restart Your Modem and Router
Step 1: Unplug your modem and router from the power outlet.
Step 2: Wait for at least 30 seconds.
Step 3: Plug the modem back into the power outlet and wait for it to fully power on.
Step 4: Plug the router back into the power outlet and wait for it to fully power on.
Step 5: After both devices have fully restarted, try connecting to PSN again on your PlayStation.
Method 4: Test Your Internet Connection on PlayStation
Step 1: On your PlayStation, go to Settings.
Step 2: Select Network.
Step 3: Select Test Internet Connection.
Step 4: Follow the on-screen instructions. Pay close attention to any error messages or warnings that appear during the test.
Method 5: Check Network Settings
Step 1: Set up internet connection again, but this time, choose to set it up manually.
Step 2: Use Google's DNS servers in your network settings. Primary DNS: 8.8.8.8, Secondary DNS: 8.8.4.4
Method 6: Use a Wired Connection (Ethernet)
Step 1: If you are using Wi-Fi, try connecting your PlayStation directly to your router using an Ethernet cable.
Step 2: This can provide a more stable and reliable connection than Wi-Fi.
Step 3: Restart your playstation after setting up wired connection.
Method 7: Update Your Router's Firmware
Step 1: Check your router manufacturer's website for the latest firmware updates.
Step 2: Follow the instructions provided by the manufacturer to update your router's firmware.
Note: Incorrect updates can damage the router. Ensure that you have selected the exact firmware for your device, following the manufacturer's updates.
Method 8: Contact Your Internet Service Provider (ISP)
Step 1: If you have tried all other troubleshooting steps and are still experiencing issues, contact your ISP.
Step 2: They may be able to identify and resolve any issues with your internet service that are preventing you from connecting to PSN.