Quick Summary
The DF-DLA-15 error on Android indicates that there's an issue retrieving information from the server during an app download or update process. This typically points to problems with your Google account connection, Google Play Store data, or network connectivity.
Common Causes
- Google Account Synchronization Issues: Your Google account might not be properly synchronized with your device. This can prevent the Play Store from verifying your credentials and downloading apps.
- Corrupted Google Play Store Cache and Data: Cached data or other data related to the Google Play Store can become corrupted over time. This can interfere with app downloads and installations.
- Network Connectivity Problems: A weak or unstable internet connection can interrupt the download process and result in the DF-DLA-15 error. This may happen with Wi-Fi or mobile data.
- Play Store Update Issue: Occasionally, a problematic update to the Google Play Store application itself may result in errors when other apps are being downloaded or updated
- Insufficient Storage Space: Lack of available storage space can inhibit the download and install process leading to the dreaded DF-DLA-15 error. Check your storage and remove apps that are unnecessary or move media files to a removable medium.
Step-by-Step Fixes
Method 1: Clear Google Play Store Cache and Data
Step 1: Open your device's Settings app.
Step 2: Go to Apps & Notifications (or similar, depending on your Android version), then See all apps.
Step 3: Find and tap on Google Play Store.
Step 4: Tap on Storage & cache.
Step 5: Tap Clear cache, then tap Clear storage. Confirm if prompted.
Step 6: Restart your device and try downloading the app again.
Method 2: Re-add your Google Account
Step 1: Open your device's Settings app.
Step 2: Go to Accounts (or Users & accounts, depending on your Android version).
Step 3: Tap on your Google Account, then tap Remove account (you may need to tap a three-dot menu icon to find this option).
Step 4: Restart your device.
Step 5: Go back to Settings > Accounts and tap Add account > Google.
Step 6: Follow the on-screen instructions to add your account back.
Step 7: Try downloading the app again.
Method 3: Check your internet connection
Step 1: Ensure you are connected to a stable Wi-Fi network or have sufficient mobile data.
Step 2: Try restarting your Wi-Fi router or switching to a different network if possible.
Step 3: Check if other apps can access the internet. If not, there might be a wider network issue.
Method 4: Update the Play Store and Restart
Step 1: Open the Google Play Store app.
Step 2: Tap your profile icon at the top right.
Step 3: Go to Settings > About > Play Store version.
Step 4: Tap on Update Play Store. If an update is available, it will download and install in the background.
Step 5: Restart the device after Play Store update is complete.
Method 5: Check Available Storage
Step 1: Go to your device's Settings.
Step 2: Navigate to Storage or Device Care > Storage (location may vary based on device).
Step 3: Review the available storage space. If it's low, uninstall unused applications and/or move files to external storage device until sufficient free space is available.