Quick Summary
Error code 267 on Roblox typically indicates that you have been kicked or banned from the game you were trying to join. This can be due to various reasons, usually pertaining to violations of Roblox's Terms of Service or the specific game's rules.
Common Causes
- Game Ban: The game developer or an administrator banned you directly from their game. This is usually due to violating the game's specific rules. This can be temporary or permenant.
- Exploiting/Cheating: The Roblox platform detected the use of unauthorized third-party software or scripts (exploits) to gain an unfair advantage in the game. Roblox has implemented anti-cheat measures.
- Inappropriate Behavior: Your behavior within the game violated Roblox's Community Standards, such as harassment, discriminatory speech, or inappropriate content. This can include chat messages, avatar appearance, or in-game actions.
- Server Issues: Although less common, sometimes a server issue can falsely trigger the error. However, this is usually accompanied by the game disconnecting many players, not just one specific user. It often is short in duration.
- VPN or Proxy Use: Using a VPN or proxy server can sometimes trigger the error, especially if the IP address associated with the VPN is flagged or blacklisted.
Step-by-Step Fixes
Method 1: Check Your Roblox Messages and Email
Step 1: Log in to your Roblox account on the website.
Step 2: Check your Roblox Messages inbox for any messages from Roblox administrators explaining the ban or kick.
Step 3: Also, check the email address associated with your Roblox account for any communication from Roblox regarding the ban.
Step 4: Ensure that these emails were not accidently marked as spam.
Method 2: Appeal the Ban (If Applicable)
Step 1: If you believe the ban was issued in error, you can attempt to appeal it.
Step 2: Go to the Roblox Support page: https://www.roblox.com/support
Step 3: Submit a support request explaining the situation and why you believe the ban was unjustified. Be polite and provide as much detail as possible.
Step 4: Include your Roblox username and any relevant information about the incident.
Step 5: Roblox Support will investigate and respond to your appeal, but there is no guarantee the ban will be lifted.
Method 3: Review Roblox's Terms of Service and Community Standards
Step 1: Familiarize yourself with Roblox's Terms of Service and Community Standards to understand what is considered acceptable behavior on the platform.
Step 2: Make sure you abide by these guidelines to prevent future bans.
Step 3: You can find these documents on the Roblox website.
Method 4: Contact the Game Developer (For Game Bans)
Step 1: If you were banned from a specific game, try to find the game developer's contact information or social media accounts.
Step 2: Politely inquire about the reason for the ban and explain your situation. Be respectful regardless of their response.
Step 3: The developer may be willing to reconsider the ban, but it's ultimately their decision.
Method 5: Disable VPN or Proxy
Step 1: If you are using a VPN or proxy server, try disabling it and restarting Roblox.
Step 2: Attempt to join the game again to see if the issue is resolved.