Quick Summary
Error code 0x80A4000A on Xbox typically indicates an issue with Xbox Live account authentication or network connectivity preventing you from signing in. This can stem from problems with your Microsoft account, Xbox Live services, or your home network.
Common Causes
- Xbox Live Service Outage: Xbox Live services may be experiencing temporary outages or maintenance affecting sign-in capabilities.
- Incorrect Microsoft Account Credentials: The email address or password associated with your Microsoft account may be entered incorrectly.
- Network Connectivity Issues: Problems with your internet connection, such as a dropped connection, weak signal, or incorrect network settings, can prevent successful authentication.
- Account Security Issue: Security settings on your Microsoft account, such as requiring two-factor authentication and incorrect setup, may be preventing login.
- Corrupted Xbox Profile: Rarely, the profile data stored on your Xbox console might be corrupted, preventing sign-in.
Step-by-Step Fixes
Method 1: Check Xbox Live Status
Step 1: Visit the official Xbox Live Status page (support.xbox.com) to see if there are any reported outages.
Step 2: If services are limited or down, wait until they are restored before attempting to sign in again.
Method 2: Verify Microsoft Account Credentials
Step 1: On a computer or mobile device, go to account.microsoft.com and sign in with your email address and password.
Step 2: If you cannot remember your password, use the password recovery options.
Step 3: Once verified, try to sign in to your Xbox with the correct credentials.
Method 3: Restart Your Xbox Console
Step 1: Press and hold the Xbox button on your controller.
Step 2: Select 'Restart console' and confirm. This clears temporary data and can resolve minor software glitches.
Method 4: Power Cycle Your Network Hardware
Step 1: Turn off your Xbox console completely.
Step 2: Unplug your modem and router from the power outlet.
Step 3: Wait 30 seconds.
Step 4: Plug in your modem and wait for it to fully initialize.
Step 5: Plug in your router and wait for it to fully initialize.
Step 6: Turn on your Xbox console and try to sign in.
Method 5: Test Your Network Connection on Xbox
Step 1: Go to Settings > General > Network Settings.
Step 2: Select 'Test network connection'.
Step 3: Follow any on-screen prompts to diagnose and resolve network problems. Pay close attention to any error messages that appear during the test.
Method 6: Remove and Re-add Your Profile
Step 1: Go to Settings > Account > Remove accounts.
Step 2: Select the account you are having trouble with and choose 'Remove'.
Step 3: Restart your console.
Step 4: Go to Sign in and add your account.
Method 7: Check Two-Step Verification Settings
Step 1: On a computer or mobile device, go to account.microsoft.com and sign in.
Step 2: Navigate to Security > Advanced security options.
Step 3: Review your two-step verification settings and ensure your recovery methods (email, phone number, authenticator app) are up to date.
Step 4: If using an Authenticator App, confirm the code being entered matches the code the app is displaying.
Step 5: If two-step verification is enabled, ensure you are correctly using one of the approved methods to authenticate.