Quick Summary
Error code 0x80BD0009 on Xbox typically indicates an issue with game installation, corrupted game files, or a problem accessing the game license or associated content. This error often prevents the game from launching properly.
Common Causes
- Corrupted Game Files: Game installation files can become corrupted due to incomplete downloads, power outages during installation, or issues with the storage device. Corrupted files prevent the game from loading correctly.
- Licensing Issues: Problems with your Xbox Live account's game license can prevent the game from launching. This can happen if the license is not properly synchronized or if there are issues with the Xbox Live service.
- Storage Device Issues: If the game is installed on a failing or problematic storage device (internal or external hard drive), the game may not load correctly, resulting in errors.
- Game Update Issues: Problems during a game update can corrupt the game files or game data, leading to launch problems.
Step-by-Step Fixes
Method 1: Restart Your Xbox Console
Step 1: Press and hold the Xbox button in the center of your Xbox controller to open the Power Center.
Step 2: Select 'Restart console'.
Step 3: Select 'Restart'. This will fully shut down and restart your Xbox, resolving temporary glitches.
Method 2: Check Xbox Live Status
Step 1: Go to the Xbox Live Status page on the Xbox website, or check the Xbox Assist app on your console.
Step 2: Look for any reported service outages or issues that might affect game launches. If there's a service outage, wait for Microsoft to resolve it.
Method 3: Verify Game Files
Step 1: Highlight the game in 'My games & apps'.
Step 2: Press the Menu button on your controller.
Step 3: Select 'Manage game & add-ons'.
Step 4: Select 'Saved data'.
Step 5: Delete the saved game data file.
Step 6: Launch the game; it will attempt to re-sync the save data. If it fails to save the game data to the cloud, then continue with the remaining steps.
Method 4: Reinstall the Game
Step 1: From the Xbox dashboard, go to 'My games & apps'.
Step 2: Highlight the game you're having trouble with.
Step 3: Press the Menu button on your controller.
Step 4: Select 'Uninstall'.
Step 5: Restart your Xbox console.
Step 6: Reinstall the game from the Xbox Store or from disc.
Method 5: Check Storage Device
Step 1: Go to 'Settings' > 'System' > 'Storage'.
Step 2: Check the available space on your hard drive. If the drive is nearly full, free up some space.
Step 3: If using an external hard drive, try connecting it to a different USB port or use a different USB cable.
Step 4: If possible, try installing the game on the internal hard drive to see if that resolves the issue. This can help determine if the external drive is the problem.
Method 6: Power Cycle Your Console
Step 1: Turn off your Xbox console completely. (Not just sleep mode!)
Step 2: Unplug the power cord from the back of the console.
Step 3: Wait for 60 seconds.
Step 4: Plug the power cord back into the console.
Step 5: Turn on your Xbox console.