Quick Summary
The error code 0x8024001e in the Windows Store typically indicates a problem during the update process, specifically an invalid XML document preventing the Windows Update Agent from properly reading update metadata. This often results in the failure to download or install updates for apps or the operating system itself.
Common Causes
- Corrupted Windows Update Components: Damaged or corrupted files within the Windows Update components can prevent the store from correctly processing update information, leading to the 0x8024001e error.
- Interference from Third-Party Software: Antivirus programs, firewalls, or other system optimization tools may interfere with the Windows Update process, blocking necessary connections or modifying update files.
- Network Connectivity Issues: Unstable or interrupted internet connections can cause incomplete downloads of update information, resulting in an invalid XML document and the associated error.
- Date and Time Settings are incorrect: If the date and time settings on your computer are incorrect, this can sometimes prevent Windows Update and the Windows Store from working properly due to certificate validation failures.
Step-by-Step Fixes
Method 1: Run the Windows Update Troubleshooter
Step 1: Open the Settings app by pressing the Windows key + I.
Step 2: Navigate to 'Update & Security' > 'Troubleshoot'.
Step 3: Select 'Windows Update' and click 'Run the troubleshooter'.
Step 4: Follow the on-screen instructions to complete the troubleshooting process. Restart your computer after the troubleshooter finishes.
Method 2: Reset Windows Store Cache
Step 1: Press the Windows key + R to open the Run dialog box.
Step 2: Type 'wsreset.exe' and press Enter.
Step 3: A blank Command Prompt window will appear for a few seconds. Do not close this. The Windows Store will automatically open once the cache is reset.
Step 4: Restart your computer.
Method 3: Restart Windows Update Service
Step 1: Press the Windows key + R to open the Run dialog box.
Step 2: Type 'services.msc' and press Enter to open the Services manager.
Step 3: Locate 'Windows Update' in the list of services.
Step 4: Right-click on 'Windows Update' and select 'Restart'. If the option is greyed out, select 'Stop' and then 'Start' after it stops.
Step 5: Restart your computer.
Method 4: Check Date and Time Settings
Step 1: Right-click on the clock in the system tray.
Step 2: Select 'Adjust date/time'.
Step 3: Ensure 'Set time automatically' is enabled. If it is already enabled, toggle it off and then on again.
Step 4: Manually set the time zone, date, and time if automatic settings are not working correctly.
Method 5: Perform a Clean Boot
Step 1: Press the Windows key + R to open the Run dialog box.
Step 2: Type 'msconfig' and press Enter to open System Configuration.
Step 3: On the 'Services' tab, check the box 'Hide all Microsoft services' and then click 'Disable all'.
Step 4: On the 'Startup' tab, click 'Open Task Manager'.
Step 5: In Task Manager, disable all startup items.
Step 6: Close Task Manager and click 'Apply' and 'OK' in System Configuration.
Step 7: Restart your computer. Try updating the app via the Windows Store. If the issue has resolved, iteratively re-enable your startup items/services to identify any conflicting software.