Quick Summary
Error code 0x8015DC08 on Xbox typically indicates an issue with your Microsoft account credentials or Xbox Live service availability. It often means the console is unable to verify your login information with the Microsoft servers.
Common Causes
- Incorrect Account Credentials: The email address or password associated with your Microsoft account may be entered incorrectly.
- Xbox Live Service Outage: There may be a temporary outage or issue with the Xbox Live service preventing authentication.
- Outdated Console Software: An older version of the Xbox operating system might have compatibility issues with account authentication.
- Network Connectivity Problems: Issues with your internet connection can prevent the console from reaching the Xbox Live servers to verify your account. This could include DNS issues, firewall restrictions, or general network instability.
Step-by-Step Fixes
Method 1: Verify Microsoft Account Credentials
Step 1: Double-check the email address and password you are using to sign in.
Step 2: Try signing in to your Microsoft account on a different device (e.g., computer or smartphone) to ensure your credentials are correct. If you can't log in, reset your password.
Step 3: After resetting your password and verifying your account, attempt to sign in on your Xbox again.
Method 2: Check Xbox Live Service Status
Step 1: Visit the official Xbox Live Status page on the Xbox website to see if there are any known service outages or issues. You can also check on the Xbox support twitter account.
Step 2: If there is an outage, wait until the service is restored. Usually, Microsoft is quick to address outages.
Step 3: Once the service is up and running, try signing in again.
Method 3: Restart Your Xbox Console
Step 1: Press and hold the Xbox button on your controller.
Step 2: Select 'Restart console'.
Step 3: Select 'Restart'.
Step 4: After the console restarts, attempt to sign in again.
Method 4: Power Cycle Your Xbox Console
Step 1: Turn off your Xbox console completely.
Step 2: Unplug the power cord from the back of the console.
Step 3: Wait for at least 30 seconds.
Step 4: Plug the power cord back into the console.
Step 5: Turn on your Xbox console and attempt to sign in again.
Method 5: Check Your Network Connection
Step 1: Go to Settings > General > Network Settings > Test network connection.
Step 2: Verify your console is connected to the internet.
Step 3: If the test fails: Restart your modem and router. Ensure all cables are properly connected.
Step 4: If the previous steps do not work: Go to 'Test network speed & statistics' to check download and upload speeds. Ensure they are within the range expected from your Internet Service Provider.
Method 6: Update Your Console Software
Step 1: Go to Settings > System > Updates.
Step 2: Select 'Update console' if an update is available.
Step 3: Follow the on-screen instructions to update your console's software.
Step 4: After the update is complete, attempt to sign in again.
Method 7: Remove and Re-add Your Profile
Step 1: Go to Settings > Account > Remove accounts.
Step 2: Select the account you are having trouble with and choose 'Remove'.
Step 3: Restart the console.
Step 4: Go to Settings > Account > Add new.
Step 5: Enter your Microsoft account credentials (email and password) to add your account back to the console.
Step 6: Follow any on-screen prompts to complete the process and then try signing-in.