Quick Summary
Error code 0x80073D0D, also known as ERROR_NOT_SUPPORTED, on Windows typically indicates that the attempt to install, update, or launch an application failed due to an issue with storage permissions or file system corruption. This usually means the system cannot access or modify the required installation folder.
Common Causes
- Incorrect Permissions: The user account attempting the installation lacks the necessary permissions to write to the installation directory or modify related registry entries.
- Corrupted File System: The file system on the drive where the application is being installed (typically the C: drive) is damaged, preventing the application from writing necessary files.
- Conflicting Applications or Processes: Another application or a background process is interfering with the installation process, possibly by locking files or blocking access to required resources.
- Damaged Windows Store Cache: A corrupted Windows Store cache can prevent new applications from installing or updating properly.
- Incompatible Storage Configurations: Some advanced storage configurations like symbolic links or junctions pointing to inaccessible locations can cause installations to fail.
Step-by-Step Fixes
Method 1: Run the Installer as Administrator
Step 1: Locate the installer file (.exe or .msi).
Step 2: Right-click the installer file.
Step 3: Select "Run as administrator".
Step 4: Follow the on-screen instructions to complete the installation.
Note: For apps downloaded from the Microsoft Store, this may not be applicable; proceed to other methods.
Method 2: Check and Repair Disk Errors
Step 1: Open Command Prompt as administrator (search for "cmd", right-click, and select "Run as administrator").
Step 2: Type "chkdsk /f /r C:" and press Enter. Replace "C:" with the relevant drive letter if applicable.
Step 3: You may be prompted to schedule the disk check on the next restart. Type "Y" and press Enter, then restart your computer.
Warning: This process can take a long time, especially on large drives. Back up important data before running CHKDSK.
Method 3: Reset the Windows Store Cache
Step 1: Press the Windows key + R to open the Run dialog box.
Step 2: Type "wsreset.exe" and press Enter.
Step 3: A blank Command Prompt window will appear. Wait for it to close automatically, and then the Windows Store will open.
Step 4: Try installing the application again.
Method 4: Take Ownership of the Installation Folder
Step 1: Locate the folder where the application is trying to install (typically under Program Files or Program Files (x86)).
Step 2: Right-click the folder and select "Properties".
Step 3: Go to the "Security" tab.
Step 4: Click "Advanced".
Step 5: Next to "Owner", click "Change".
Step 6: Type your user account name or "Everyone" in the "Enter the object name to select" box, then click "Check Names", and then click "OK".
Step 7: Check the box "Replace owner on subcontainers and objects".
Step 8: Click "Apply", then click "OK".
Step 9: Back in the 'Advanced Security Settings' window, select your username from the list and click 'Edit'. Add "Full control" Permissions for the select user.
Step 10: Try installing the application again.
Method 5: Perform a Clean Boot
Step 1: Press the Windows key + R to open the Run dialog box.
Step 2: Type "msconfig" and press Enter.
Step 3: In the System Configuration window, go to the "Services" tab.
Step 4: Check the box "Hide all Microsoft services".
Step 5: Click "Disable all".
Step 6: Go to the "Startup" tab and click "Open Task Manager".
Step 7: In Task Manager, disable all startup items.
Step 8: Close Task Manager and click "Apply" and "OK" in the System Configuration window.
Step 9: Restart your computer.
Step 10: Try installing the application again. After the install, re-enable all services (unchecking the 'hide all microsoft services' before re-enabling) and startup programs through msconfig to revert machine back to previous boot settings.