Quick Summary
Error code 0x80072746 on Xbox typically indicates a problem with the console's connection to the Xbox network, often due to problems resolving the hostname to an IP address. This network connectivity issue prevents the Xbox from communicating properly with Xbox Live services.
Common Causes
- DNS Resolution Issues: The Xbox is unable to properly translate the Xbox Live hostname (e.g., xboxlive.com) to its corresponding IP address. This can be due to a misconfigured DNS server setting on the console or a temporary outage with the DNS server being used.
- Network Connectivity Problems: There could be a general disruption in your home network connection, preventing the Xbox from reaching the internet. This could stem from router issues, modem problems, or problems with your Internet Service Provider (ISP).
- Xbox Live Service Outage: While less common, Xbox Live services themselves may be experiencing an outage, preventing consoles from connecting. This is typically a widespread issue affecting many users.
- Firewall Interference: Your firewall or router’s security settings might be blocking communication between your Xbox and the Xbox network. Incorrectly configured firewall rules can prevent the Xbox from validating its connection.
Step-by-Step Fixes
Method 1: Restart your Xbox and Networking Equipment
Step 1: Perform a full power cycle of your Xbox by holding the power button on the console for 10 seconds until it completely shuts down.
Step 2: Unplug your router and modem from the power outlet. Wait 30 seconds before plugging them back in. Allow them to fully restart.
Step 3: Turn your Xbox back on and check your network connection under Settings > General > Network settings > Test network connection.
Method 2: Check Xbox Live Service Status
Step 1: Visit the official Xbox Live Status page (usually accessible through the Xbox website or the Xbox mobile app) to see if there are any known service outages.
Step 2: If there is an outage, wait for Microsoft to resolve it. There is nothing you can do on your end but to periodically check the service status page.
Method 3: Configure DNS Settings Manually
Step 1: Go to Settings > General > Network settings > Advanced settings > DNS settings.
Step 2: Select Manual and enter the following DNS servers:
- Primary DNS: 8.8.8.8
- Secondary DNS: 8.8.4.4
These are Google's public DNS servers, which are generally reliable. Alternatively, Cloudflare's DNS servers (1.1.1.1 and 1.0.0.1) can also be used.
Step 3: Restart your Xbox and test the network connection again.
Method 4: Check Firewall/Router Settings
Step 1: Consult your router's manual for how to access its configuration page (usually this involves typing its IP address into the web browser).
Step 2: Make sure that port forwarding is enabled for Xbox Live ports, if you're experiencing persistent issues (consult Xbox Support for specifically required ports).
Step 3: Ensure that your router's firewall is not blocking Xbox Live traffic. You might need to temporarily disable the firewall (at your own risk) for testing purposes.
Method 5: Check Your Internet Connection Speed
Step 1: Run a speed test on your Xbox using the built-in network test (Settings > General > Network settings > Test network speed & statistics) or on another device connected to the same network.
Step 2: Compare the results to your subscribed internet speed. If your speeds are significantly lower than expected, contact your ISP.