Quick Summary
Error -67062 on macOS typically indicates a problem encountered during the software update process. This can be due to issues connecting to Apple's servers, corrupted update files, or insufficient disk space.
Common Causes
- Network Connectivity Issues: The Mac might not be able to connect to Apple's update servers because of an internet connectivity problem or a firewall blocking the connection.
- Corrupted Update Files: The update files may have become corrupted during the download process. This can prevent the update from installing correctly.
- Insufficient Disk Space: There may not be enough free space on the startup disk to download and install the update.
- Software Conflicts: Conflicting software or system extensions may interfere with the update process.
- Apple Server Issues: Apple's update servers might be experiencing temporary outages or high traffic volume.
Step-by-Step Fixes
Method 1: Check Your Internet Connection
Step 1: Ensure your Mac is connected to a stable and reliable internet connection. Try browsing to a website to confirm your connection is working.
Step 2: If you are using Wi-Fi, try restarting your router and modem.
Step 3: Consider switching to a wired Ethernet connection if possible, to rule out Wi-Fi interference.
Method 2: Restart Your Mac
Step 1: Restarting your Mac can resolve temporary software glitches that might be interfering with the update process. Go to the Apple menu and select 'Restart.'
Method 3: Check Available Disk Space
Step 1: Go to the Apple menu and select 'About This Mac'.
Step 2: Click on the 'Storage' tab.
Step 3: Verify that you have sufficient free space available (at least 20GB is recommended). If necessary, free up space by deleting unnecessary files or moving them to an external drive.
Method 4: Download the Combo Updater
Step 1: Go to the Apple Support Downloads website and download the combo updater for your macOS version. A combo updater contains all the files necessary for the update, not just the incremental changes, and can sometimes overcome corrupted delta updates.
Step 2: Double-click the downloaded .dmg file to mount it.
Step 3: Run the installer package inside the .dmg file and follow the on-screen instructions.
Method 5: Safe Mode Update
Step 1: Start your Mac in Safe Mode. To do this, restart your Mac and immediately press and hold the Shift key until the Apple logo appears.
Step 2: Once in Safe Mode, try running the software update again.
Step 3: Restart your Mac normally after the update is complete.
Method 6: Check Date and Time Settings
Step 1: Go to System Preferences -> Date & Time.
Step 2: Ensure that 'Set date and time automatically' is selected, and that the time zone is correctly configured. Incorrect date and time settings can sometimes interfere with secure connections to Apple's update servers.
Method 7: Disable Security Software Temporarily
Step 1: Temporarily disable any installed antivirus software, firewalls, or VPNs.
Step 2: Try running the software update again after disabling these applications.
Step 3: Remember to re-enable your security software after the update is complete.